Is special software required to layout the Spaark folders?
No, the layout process is simple using standard word document applications.


How easy is the folder to assemble?
The folder can be assembled in seconds, three easy 'fool proof' steps.


Why on some folders is the finished size 8.75 x 11.75?
In order to fit into a common 9 x 12 envelope when assembled.


How many sheets can the assembled folder accommodate?
Easily 10 sheets of 24 lb standard copy paper.


Are there business card slits?
Yes, all of the Spaark folders can hold either a vertical or horizontal business card.


How secure are the attachable pockets?
Spaark attachable pockets are made with full taping on the back and will stick to all surfaces extremely well.


Where can attachable pockets be used?
Not only on Spaark folders, pockets can be applied to items such as report covers, manuals, books and photo albums.


Is there any folding of tabs to be done?
No, the attachable pockets are ready to use, just remove the tape and stick-NO FUSS-NO WASTE.


What is a high capacity folder #3004?
The high capacity folder has a 1/4 inch gusset on the folder and 1/8 inch gusset on the pockets.


How many sheets will the high capacity folder hold?
Depending on the weight of paper, easily 40 sheets of standard copy paper.

1). Online: safely and securely here at www.spaark.com

2). Phone: call us to place your order over the phone at 1-877-565-7560 Mon-Fri 8:00am - 4:00pm EST.

Can I pick-up my order?
All orders are shipped from our distribution centre. Our shipping fees are very reasonable.

Do you have a store or showroom?
No, we are an office and distribution facility.

You may either create a new account or sign-in to your existing account. All information provided is kept confidential and never sold to third-parties.
Once you've added product to your shopping cart, click the "checkout" link located at the top right-hand side of your screen.

There are 4 steps to our online checkout process:
Step 1 - Your Shipping Information
Step 2 - Your Billing Information
Step 3 - Order Summary
Step 4 - Payment Gateway (Visa, Mastercard, Amex)
(please only click once and wait for payment screen to load. This may take up to 20 seconds).

We always search for the most economical method of shipping. This is based on location, weight, and number of packages. We ship ground transportation, unless you specify differently.

If you require a faster shipping method, please contact us before submitting your order.

Orders are processed within 24hrs during business days. We sometimes require an additional 24hrs for order lead time -- the length of time it will take us to validate your credit card, round up your products, and package your order.

Delivery Method:
For most orders (USA & Canada), we will use Canpar ground.

ONLINE PAYMENT

Our secure 128-bit encrypted shopping cart accepts Visa, Mastercard and American Express credit cards.

All pricing on www.spaark.com is in Canadian Dollars (CAD$).

For USA delivery destinations no sales tax will be charged.

For Canadian Orders:
As of July 1, 2010, our online shopping cart was updated with the new HST taxation rates. The following tax rates will be charged to your order.
HST: ON 13%; BC 12%; NS 15%; NL 13%; NB 13%
GST (5%): AB, SK, MB, QC, PE, NT, NU, YT.

When you submit an online order, you will receive an email confirmation/receipt of your order.

If you created an account and signed in before placing your order, you may login to your account to view statements and reprint receipts.

Order Status/Tracking
The easiest way to check the status of your order is to create an account and login before checking out.

Doing this will allow you to not only view your order history, but view the status of your order whether it is being processed or has been shipped out.

Our order clerks can also leave notes for you regarding your order within your account such as, tracking numbers, courier used, backorders, etc.

If you'd like to contact us directly for your order status, please email us for the most prompt reply. Should you wish to call, please have your order number, date of order and name/company available that it was purchased under. 1-877-565-7560 Mon-Fri 8:30a - 4:30p EST.

Returns:
We guarantee your satisfaction on every purchase from Spaark.com with our 100% exchange or store credit performance guarantee within 14 days from date of original purchase.

Sorry, no refunds. Shipping and handling is non-refundable. Refund or store credit is based on remaining unused product. For exchanges, customer is responsible for cost of shipping material back to us prior to new product exchange. Returned goods must be shipped back in protective packaging and in good condition. Lost returns due to customer's courier method used is not the responsibility of Spaark.

Defective Merchandise:
To request an exchange or store credit for defective merchandise, please contact us within 14 days from date of original purchase. We will then issue you a Return Authorization # and return mailing address and instructions. We will arrange for courier pick-up. Please provide your Name; Order Number; Date of Purchase; Product that is defective; Qty to return and reason for return. All defective merchandise requires return to us prior to exchange or credit. Lost returns due to customer's courier method used is not the responsibility of Spaark.

Our secure online shopping cart uses 128-bit SSL (Secure Socket Layer) technology ensuring your information is encrypted and safe at all times. Look for the little 'closed lock' at the bottom right-hand corner of your browser when you are submitting your order.

Privacy Policy
We respect your privacy and do not share, distribute or sell your information to third-parties at any time. Information you provide on our site is kept in strict confidence. Spaark Ltd may contact you regarding an inquiry or order you may have made or a e-newsletter you subscribed to.