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PLACING AN ORDER
We offer two ways to place your order with Spaark Ltd.
1). Online: safely and securely online here at
www.spaark.com USA
2). Phone: call us to place your order over the phone at 1-877-565-7560 Mon-Fri
8:30am - 4:30pm EST
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SHIPPING RATES & METHODS
Our shopping cart with calculate shipping costs based on the weight of your order and your shipping address
and ship via FedEx or UPS. To view the cost of shipping before submitting your order, you may proceed to Step 2 of the checkout process where it will be displayed.
If you require a faster shipping method, please contact us before submitting
your order.
Orders are processed within 24hrs during business days. We sometimes require an additional 24hrs for order lead time -- the length of time it will take us to validate your credit card, round up your products, and package your order.
Delivery Method
For most orders (USA), we will use FedEx or UPS ground.
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PAYMENT OPTIONS
ONLINE PAYMENT
Our secure 128-bit encrypted shopping cart accepts
Visa, Mastercard and American Express or PayPal.
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CURRENCY
All pricing on www.spaark.com is in United States dollars (USD$).
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TAXES
For USA delivery destinations no sales tax will be charged. For Canadian orders, please visit www.spaark.ca to place your order. Thank you.
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EMAIL CONFIRMATION
When you submit an online order, you will receive an email confirmation/receipt
of your order.
If you created an account and signed in before placing your order, you may login
to your account to view statements and reprint receipts.
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ORDER STATUS
Order Status/Tracking
The easiest way to check the status of your order is to create an account and login before checking out.
Doing this will allow you to not only view your order history, but view the status of your order whether it is being processed or has been shipped out.
Our order clerks can also leave notes for you regarding your order within your account such as, tracking numbers, courier used, backorders, etc.
If you'd like to contact us directly for your order status, please email us for the most prompt reply. Should you wish to call, please have your order number, date of order and name/company available that it was purchased under. 1-877-565-7560 Mon-Fri 8:30a - 4:30p EST.
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RETURNS
Returns/Damaged Goods
Returns/Exchanges: Contact us to receive Return Authorization (RA), and
for return instructions prior to sending back your item(s). Returns sent without
an RA will be returned to sender. Shipping expenses for returned or exchanged
goods is the responsibility of the customer. Product must be in original
packaging and all packaging materials enclosed. (All goods will be sent back to
our Canadian location).
Call 1-877-565-7560 during business
hours for your RA.
Damaged
Goods: Please contact us within 24 business hours of receiving your order
if your goods were damaged during shipping,
prior to returning.
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INTERNATIONAL ORDERS
If you reside in the Canada., please visit our www.spaark.ca website to purchase online.
If you are outside of USA and Canada, you have the option to purchase on this
website or our www.spaark.ca website
depending on the currency you wish to purchase in.
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DEALERS
If you are a commercial printer or copy shop, we encourage you to register your company today and become a member of our dealer team. Once you have signed-up on our website, drop us a line by phone or email. We will then apply your dealer discount to your online account so that you may start buying direct from our website, by telephone or by fax.
Your discount at that point will be automatically discounted from the retail prices shown online.
Should you want more info, please contact us 1-877-565-7560 Mon-Fri, 8:30a - 4:30pm EST.
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WEBSITE SECURITY
Our secure online shopping cart uses 128-bit SSL (Secure Socket Layer)
technology ensuring your information is encrypted and safe at all times. Look
for the little 'closed lock' at the bottom right-hand corner of your browser
when you are submitting your order.
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PRIVACY POLICY
We respect your privacy and do not share, distribute or sell your information to
third-parties at any time. Information you provide on our site is kept in strict
confidence. Spaark Ltd may contact you regarding an inquiry or order you may
have made or a e-newsletter you subscribed to.
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HOW TO BUY ONLINE?
You may either create a new account or sign-in to your existing account. All
information provided is kept confidential and never sold to third-parties.
Once you've added product to your shopping cart, click the "checkout" link
located at the top right-hand side of your screen.
There are 4 steps to our online checkout process:
Step 1 - Your Shipping Information
Step 2 - Your Billing Information
Step 3 - Order Summary
Step 4 - Payment Gateway (Visa, Mastercard, Discover, Amex or PayPal)
(please only click once and wait for payment screen to load.
This may take up to 20 seconds).
To checkout using PayPal:
To use your PayPal account, please sign-in to the PayPal account screen as
shown below in Fig.01 on Step 4 of the checkout process.
Fig.01 (Step 4 of checkout)
To checkout using Visa, Mastercard, Discover or Amex:
If you do not have a PayPal account and wish to pay by Visa, Mastercard,
Discover or Amex,
please click the "continue checkout" link (
) as shown in Fig.02 below on Step 4 of the checkout process.
Fig.02 (Step 4 of checkout)
